Delivery and returns
Orders up to £30 p&p is £3.70
Orders between £30 - £75.00 p&p is £5.00
Delivery is free on orders over £75.00
Posting days are Monday, Wednesday and Friday with First Class Royal Mail.
We are committed to helping end the life of unnecessary packaging, so we re-use what we can to package your orders. Your parcel may not always look beautiful on arrival but what's inside will always be!
As the old adage says “Beauty comes from within.”
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.
Returns can be made by post. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
Send your goods securely packaged by a recorded delivery method, including a copy of your receipt and the returns form to:
PL26 Industries Ltd - T/A Fresk
2 Olivers Quay
Mevagissey St. Austell
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions cab only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.
Refunds will be made for faulty or incorrect items returned within 14 working days, including any delivery charges incurred by the buyer (excluding 'Special Delivery') in the return of the item.
If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.